Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the correct shoe size?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is Lonza's return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and free of marks to qualify for a full refund.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their shoes sooner.
What materials are Lonza shoes made from?
We use a variety of high-quality materials including premium Italian leather, breathable knits, and sustainable recycled synthetics, depending on the specific collection.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.